Owlwebs ("we", "us", or "our") is a full-stack digital growth agency based in Chandigarh, India. This Privacy Policy explains what personal data we collect through owlwebs.com, why we collect it, how we protect it, and the choices you have. By using our website or submitting information to us, you agree to the practices described below.
1 Information we collect
We only collect data that helps us respond to you and improve our services. Depending on how you interact with us, this may include:
Information you give us
- Contact and enquiry details submitted through our contact form: your name or company name, mobile number, email address, website URL, the services you are interested in, and any message you write to us.
- Job application details submitted through our careers form: your name, contact details, the role you are applying for, and your CV or resume file.
- Booking details when you schedule a consultation, including the information you provide to our scheduling provider.
Information we collect automatically
- Usage and device data such as your approximate location, browser type, device type, pages viewed, referring source, and time spent on the site, collected through analytics cookies.
2 How we use your information
We use the information we collect to:
- Respond to your enquiries and provide the services you request.
- Review and process job applications.
- Schedule and manage consultations and meetings.
- Send you service-related emails, such as confirmations and replies.
- Understand how visitors use our site so we can improve its content and performance.
- Maintain the security of our website and prevent fraud or abuse.
- Meet our legal and regulatory obligations.
We do not sell your personal data, and we do not use it for automated decision-making that produces legal effects.
3 Cookies & analytics
We use analytics and advertising cookies so we can see which pages help people and whether our ads lead to enquiries. Both are on when you first visit, and there is no banner in your way. You can switch either one off at any time in Cookie settings, at the bottom of every page; Necessary only there switches both off at once. Your choice is kept in your own browser for a year.
Necessary. What the site needs to work and stay secure, such as sending a form or keeping you signed in to a dashboard. These are always on.
Analytics (on unless you switch it off). We use Google Analytics to understand how visitors find and use the site: pages visited, time on the site, and general location. We use it in aggregate to improve the experience, not to identify you. If you switch it off, Google Analytics runs without cookies and receives no identifiers.
Advertising (on unless you switch it off). We use Google Ads and Meta (Facebook and Instagram) to measure whether our ads lead to enquiries, so we spend less on ads that do not help. If advertising is on when you send us an enquiry, we may also tell these platforms about it from our own server, including when the enquiry later turns out to be a good fit. Your email address and phone number are scrambled (hashed) before they are sent, so the platform can match them to its own records without receiving them in readable form. If you switch advertising off, none of this happens.
You can also delete cookies through your browser settings, and opt out of Google Analytics everywhere with the Google Analytics Opt-out Browser Add-on.
4 How we share your data
We treat your data as confidential and share it only where necessary:
- Service providers who help us operate the website and our business, such as our web hosting provider, email delivery, analytics, and scheduling tools. These providers only process data on our behalf.
- Advertising platforms (Google and Meta), only while advertising cookies are on, and only as described in section 3.
- Legal and regulatory authorities when we are required to do so by law, or to protect our rights, safety, or property.
We do not sell, rent, or trade your personal data to third parties for their own marketing.
5 Data security
We take reasonable technical and organisational measures to protect your data. Enquiry and application data is stored in a secured database, uploaded files such as CVs are kept in a protected, access-restricted location, and our website is served over an encrypted HTTPS connection. While no method of transmission or storage is completely secure, we work to safeguard your information against unauthorised access, loss, or misuse.
6 Data retention
We keep your personal data only for as long as needed for the purposes described in this policy, or as required by law. Enquiry records are retained while they remain useful for serving you and our records. Job application data is retained for the duration of the hiring process and a reasonable period afterwards. You may ask us to delete your data at any time, subject to any legal retention requirements.
7 Your rights
Depending on applicable law, including India's Digital Personal Data Protection Act, 2023, you have the right to:
- Access the personal data we hold about you.
- Correct or update data that is inaccurate or incomplete.
- Request deletion of your personal data, subject to legal limits.
- Withdraw consent where our processing is based on your consent.
- Raise a grievance about how your data is handled.
To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe.
8 Children's privacy
Our website and services are intended for a business audience and are not directed at children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
9 Third-party links
Our website may contain links to third-party sites and tools, such as our scheduling provider, WhatsApp, and Google Maps. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before sharing your information with them.
10 Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.
11 Contact us
If you have questions about this Privacy Policy or how we handle your data, please reach out: